Business Consultant

L1 Tech Support for Growing MSP

Job Summary

We are a small but growing IT support and technology consulting firm seeking a full-time employee as a First Response Consultant. The First Response position at Inner Circle is our most client-facing role. The ideal candidate will be self-motivated, thorough, have strong communication skills, be able to take ownership of a problem, and possess a desire to grow within our firm.


You will be responsible for providing both a professional demeanor and a high level of service to our clients at all times. You will work closely with clients under the direction of managers and with other team members on a day to day assignments and long-term projects. While technical experience is important, we are just as concerned with good attitude and aptitude.


In your role, you will act as the face of the company and will be charged with the relay of complex technical ideas and concepts to business owners and various other "C-Level" executives. We are looking for someone prepared to commit themselves to our growing company where we strive to provide opportunities for advancement.

Qualifications

  • BA or equivalent
  • 2+ years of experience in an IT support position in a professional environment supporting 20+ users
  • Strong end-user / workstation support experience
  • Strong communication (written & verbal) and customer service skills
  • Familiarity and understanding of RMM & PSA tools
  • Familiarity and understanding of ITIL Best Practices
  • Familiarity and understanding of networking technology and WAN/LAN networking. Ability to perform basic maintenance and configuration of switches, firewalls, routers, access points, etc.
  • Familiarity and understanding of a Microsoft server environment. Experience with the basic maintenance and administration of Active Directory, Group Policy, File Servers, Hyper-V, MDT, SCCM, SQL Server, etc.
  • Familiarity and understanding of business-focused cloud applications. Experience with basic maintenance and administration of AWS, Azure, Box, Dropbox, G-Suite, Office 365, Salesforce, Single Sign-On Providers (SSO), etc.

Responsibilities

  • Supporting our clients via phone, email, remote login and/or on-site as necessary
  • Working project and trouble tickets through resolution or escalation
  • Prompt and thorough documentation of all work via our ticketing system
  • Installation, deployment, maintenance, and configuration of Microsoft workstation operating systems and productivity software
  • Maintenance and administration of Microsoft server operating systems and backend server components, including Active Directory, Exchange, SQL, etc.
  • Maintenance and administration of servers, routers and networking equipment (switches, firewalls, routers, access points)
  • Notify managers of relevant information gathered from an initial contact/troubleshooting experience. Communicate changes to the scope of work that may arise during initial contact to the manager so an effective decision and further course of action can be made

What You Get When You Join Us

  • Competitive salary
  • Fixed weekend off
  • Comfortable working environment
  • Accessible and secure location
  • Casual attire

If you think you’re the one that we’re looking for, send your updated resume with the subject line L1 Tech Support for Growing MSP Job Application to careers@dataoutsource.com


Our Offices

Calgary, AB

Dallas, TX

Toronto, ON

Cebu, Philippines